Working Hours

9 AM - 9 PM

Call Center

Terms and Conditions

Definitions

In these terms:

  • “Company” refers to Pyramid International Shipping and Logistics.
  • “Client” refers to any individual or entity using the Company’s services.
  • “Shipment” means any goods or parcels sent or delivered via our services.
  • “Website” means www.pyramidKW.com or any domain owned by the Company.

Scope of Services

  • Pyramid offers international sea, air, and land freight services, as well as customs clearance, packaging, warehousing, distribution, and logistics solutions.
  • The Company commits to transporting goods under international standards and provides clients with shipment tracking tools.

Client Obligations

  • Provide accurate shipment details.
  • Refrain from sending prohibited items.
  • Pay all customs duties and shipping fees.
  • Comply with all applicable local and international regulations.

Prohibited Items

The following are strictly prohibited:

  • Weapons or ammunition
  • Flammable or explosive materials
  • Narcotics or controlled substances
  • Currency or negotiable instruments
  • Pornographic or offensive materials

Pricing and Payment

  • Prices are based on actual or volumetric weight (whichever is greater).
  • Payments are accepted via approved methods (cards, transfers, cash as agreed).
  • Prices are subject to change without prior notice.

Company Liability

  • The Company is not liable for delays caused by force majeure (war, weather, customs).
  • Maximum compensation for loss/damage is [amount or percentage] unless additional insurance is purchased.
  • Written claims must be filed within 7 days from delivery or loss.

Privacy Policy

  • We respect clients’ privacy and only share personal data when legally or operationally required.
  • By using our site, you agree to our privacy policy.

Intellectual Property

  • All rights reserved by Pyramid. No content may be copied or used without written permission.
  • The website is protected under copyright and trademark laws.

Governing Law and Jurisdiction

  • These terms are governed by the laws of [KUWAIT], with jurisdiction in [KUWAIT] courts.
  • In case of dispute, both parties will seek amicable resolution before legal action.

Modifications

  • The Company may modify these terms at any time, effective upon posting on the website.
  • Continued use of the site or services implies acceptance of the updated terms.